← Back to Home

Delete Account

⚠️ Important Notice

Deleting your account is a permanent action that cannot be undone. This will remove all your data, project information, and account access from our systems.

What Happens When You Delete Your Account

When you delete your account, the following will occur:

  • All your personal information will be permanently removed from our databases
  • Any active projects or services associated with your account will be terminated
  • You will lose access to all account features and data
  • Any billing or subscription services will be cancelled
  • We will no longer be able to provide support for your account

How to Delete Your Account

To delete your account and associated data:

  1. Open the application and log in with your user credentials
  2. Send a deletion request via email to contact@gotaplex.com from the address registered in your account
  3. We will confirm the request and proceed to delete the data within a maximum of 30 days

Data That Will Be Deleted

  • Profile information (name, email address, profile picture)
  • Application settings and preferences
  • Usage history linked to your account
  • All personal data stored in our systems

Data That May Be Retained

For legal, security, or compliance reasons, we may retain:

  • Payment transaction records for 5 years in accordance with tax regulations
  • Backup copies that are automatically deleted within a maximum of 90 days after the request
  • Anonymized usage data for service improvement purposes

Before You Proceed

Please consider the following alternatives before deleting your account:

  • Account Deactivation: We can temporarily deactivate your account instead of permanent deletion
  • Data Export: We can provide you with a copy of your data before deletion
  • Support: Contact our support team if you're experiencing issues with your account

Request Account Deletion

If you're sure you want to proceed with account deletion, please fill out the form below:

Contact Us

If you have any questions about account deletion or need assistance, please contact us: