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Delete your Impacto account

⚠️ Important Notice

Deleting your Impacto account is permanent and cannot be undone. You will lose access to the account and the associated data described below.

Request deletion without the app

You can request deletion even if Impacto is no longer installed or you cannot sign in.

Send an account deletion request

Email us from the address registered with your Impacto account. Include your full name and state that you want your Impacto account and associated personal data deleted.

Email GOTAPLEX LLC

You can also write directly to contact@gotaplex.com.

We may ask for additional information to verify that you own the account. We will confirm receipt and process a verified request within a maximum of 30 days.

Data that will be deleted

  • Your Impacto account, profile information, credentials, settings, and preferences
  • Bookings, memberships, and activity associated with your account
  • Support conversations and other personal data associated with your account that is not subject to required retention

Data that may be retained

For legal, security, or compliance reasons, we may retain:

  • Payment transaction records for 5 years in accordance with tax regulations
  • Backup copies that are automatically deleted within a maximum of 90 days after the request
  • Anonymized usage data for service improvement purposes

Alternative: request deletion in Impacto

  1. Sign in to Impacto.
  2. Open Profile, then Settings.
  3. Select Delete account and confirm the request.

The in-app method is optional. The email link on this page is an independent deletion channel.